Frog Copywriter BV provides bespoke digital copywriting. Under EU Directive 2011/83/EU (Consumer Rights Directive), the right of withdrawal does not apply where digital content delivery has begun with your explicit prior consent (confirmed at checkout).
Full refund available if cancelled before we have issued your brief form. Contact hello@frogcopywriter.com with your order reference. Refunded within 5-10 business days via original payment method.
Partial refund based on work completed: approximately 80% if under 20% complete; approximately 50% at 50% completion; no refund after first draft delivery.
Contact us within 14 days of delivery if work contains material errors relative to the agreed brief. We will correct within the included revision rounds. Refunds for style preferences not in the original brief are not available.
Email hello@frogcopywriter.com with your order number, full name, and reason. We respond within 2 business days and resolve within 10.
Belgian consumers may refer unresolved disputes to the Consumer Mediation Service (www.consumentenombudsman.be) or the EU ODR platform at ec.europa.eu/consumers/odr/.